RETURNS
Please contact us at info@neveralonecandles.com within 7 business days of receiving your product to initiate a return. If 7 business days have gone by since your purchase, unfortunately, I can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts for reasons not due to my error will not be accepted for return.
REFUNDS
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@neveralonecandles.com.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit code will be e-mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
WHOLESALE ORDERS
These provisions do not apply to wholesale transactions. Wholesale transactions are subject to the terms of the individual contract.
